Privacy Policy

1. Introduction

Ganesha Travels is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and protect your personal information when you use our services, including our website, mobile application, and offline booking services.

By using our Services, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Identification Information

We collect personal information that you voluntarily provide to us when you make a booking, register on our website, or contact us. This may include:

• Name, Age, Gender
• Contact details (Email address, Phone number, Mailing address)
• Government-issued ID details (e.g., Aadhar, Passport, Voter ID) for travel verification
• Payment information (we do not store full credit card details, only a token for processing)

2.2 Usage Data

When you access our Website, we automatically collect certain information that your browser sends, known as Usage Data. This may include:

• Your computer's Internet Protocol (IP) address
• Browser type and version
• The pages of our Service that you visit, the time and date of your visit, and the time spent on those pages
• Device identifiers and other diagnostic data

2.3 Cookies and Tracking Technologies

We use Cookies and similar tracking technologies (like beacons and scripts) to track the activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

3. How We Use Your Information

Ganesha Travels uses the collected data for various purposes, primarily to provide and improve our services, including:

• To process and manage your travel bookings and reservations.
• To communicate with you regarding your trip details, updates, and cancellations.
• To verify your identity during check-in (using your ID proof).
• To send you marketing and promotional communications about services we think you may like (you can opt-out at any time).
• To monitor the usage of our Service and analyze data for service improvement.
• To detect, prevent and address technical issues or fraudulent activity.

4. Sharing and Disclosure of Information

We only share your personal data on a need-to-know basis and in the following situations:

• **With Service Providers:** We may share data with third-party companies and individuals to facilitate our service, such as payment processors, bus operators (for operational purposes), and IT support. These third parties are bound by confidentiality obligations.
• **For Legal Requirements:** We may disclose your Personal Data in the good faith belief that such action is necessary to comply with a legal obligation (e.g., Government or law enforcement requests).
• **With Your Consent:** We may disclose your information for any other purpose with your explicit consent.

5. Data Security

The security of your data is paramount to us. We implement commercially acceptable measures designed to protect your Personal Data from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

6. Your Data Protection Rights (Opt-Out)

You have the right to:

• **Access:** Request a copy of the personal data we hold about you.
• **Correction:** Request correction of any incomplete or inaccurate data we hold about you.
• **Withdraw Consent / Opt-Out:** You can opt-out of receiving marketing communications from us by following the unsubscribe link in any email or by contacting us directly.

Opt-Out: If you prefer not to receive promotional updates or marketing communications, you may opt out by contacting us at **info@ganeshaofficial.in**.

7. Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes.