Privacy Policy

1 Introduction

Welcome to Ganesha Official ("we", "our", "us"). We are registered at Shop No 6, Capital Commercial Plaza, Rohini Sector 7, New Delhi, Delhi 110085, India. This Privacy Policy explains how we collect, use, disclose, and protect the personal information of our customers and website visitors.

By accessing our website, using our services, or submitting your information to us, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our website or services.

2 Information We Collect

We collect various types of information to provide and improve our travel services. The categories of information we may collect include:

2.1 Personal Identification Information

• Full name, date of birth, nationality
• Email address and phone/mobile number
• Passport details, visa information, national ID
• Billing and shipping address
• Government-issued identification documents (when required for bookings)

2.2 Travel & Booking Information

• Travel preferences, destination choices, travel dates
• Flight, hotel, bus, and package booking history
• Special requirements (dietary, accessibility, preferences)
• Emergency contact information

2.3 Financial Information

• Payment card details (processed securely through encrypted gateways)
• Transaction history and payment records
• Bank account details (when applicable for refunds)

2.4 Technical Information

• IP address, browser type and version
• Device information and operating system
• Pages visited, time spent, click data
• Cookies and similar tracking technologies

3 How We Use Your Information

We use the information we collect for the following lawful purposes:

• Processing and confirming your travel bookings (flights, hotels, packages, visas)
• Sending booking confirmations, tickets, vouchers, and itineraries
• Processing payments and issuing refunds where applicable
• Providing customer support and responding to enquiries
• Sending travel alerts, updates, and emergency notifications
• Personalizing travel recommendations based on your preferences
• Improving our website, services, and customer experience
• Complying with legal and regulatory obligations
• Sending promotional offers, deals, and newsletters (with your consent)
• Fraud prevention and security monitoring
• Conducting customer satisfaction surveys and collecting feedback

4 Data Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

4.1 Service Providers & Partners

We work with trusted travel partners including airlines, hotels, car rental companies, visa processing authorities, and payment gateways. These partners receive only the information necessary to fulfill your travel booking and are bound by confidentiality agreements.

4.2 Legal Requirements

We may disclose your information to law enforcement, government authorities, or regulatory bodies when required by law, court order, or to protect the rights and safety of our customers or the public.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of business assets, your information may be transferred to the successor entity, subject to the same privacy protections.

5 Notification and Communication Consent

By accepting this policy, you acknowledge and consent to receive notifications and promotional communications from us through various channels, including but not limited to email, mobile push notifications, SMS, RCS (Rich Communication Services), WhatsApp, OBD (Outbound Dialing), Google RCS, or any other digital communication platforms.

5.1 Types of Communications

• Booking confirmations, e-tickets, and travel vouchers
• Travel reminders, check-in alerts, and itinerary updates
• Exclusive offers, promotional deals, and seasonal packages
• Service updates, policy changes, and important notices
• Customer satisfaction surveys and feedback requests
• Visa status updates and passport alerts

5.2 Opting Out of Marketing Communications

If you prefer not to receive such updates or marketing communications, you may opt out at any time by:

• Clicking the "Unsubscribe" link in any email we send you
• Sending a written opt-out request to info@ganeshaofficial.in
• Calling us at +91 99000 70214 during business hours
• Visiting our office at Shop No 6, Capital Commercial Plaza, Rohini Sector 7, New Delhi

6 Cookies Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience and provide personalized services. Cookies are small data files stored on your device.

6.1 Types of Cookies We Use

• Essential Cookies: Required for basic website functionality, login sessions, and booking processes
• Analytics Cookies: Help us understand how visitors use our website (using Google Analytics)
• Preference Cookies: Remember your settings, language preferences, and previously viewed destinations
• Marketing Cookies: Used to display relevant travel advertisements on partner websites

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our website and booking process.

7 Data Security

We take the security of your personal information very seriously. We implement industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction.

• SSL/TLS encryption for all data transmitted through our website
• Secure, encrypted payment processing via certified payment gateways
• Regular security audits and vulnerability assessments
• Access controls limiting data access to authorized personnel only
• Secure physical storage of any paper-based customer records
• Regular staff training on data protection and privacy compliance

While we strive to protect your information, no method of internet transmission or electronic storage is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.

8 Your Rights

As a customer of Ganesha Official, you have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data (subject to legal obligations)
• Right to Portability: Request transfer of your data in a machine-readable format
• Right to Object: Object to processing of your data for marketing purposes
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Withdraw Consent: Withdraw consent for communications at any time

To exercise any of these rights, please contact us at info@ganeshaofficial.in. We will respond within 30 days.

9 Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, and reporting requirements.

• Booking records are retained for a minimum of 7 years for financial and legal compliance
• Customer account data is retained for the duration of your relationship with us plus 3 years
• Marketing consent records are retained until you withdraw consent
• Website analytics data is retained for 26 months

10 Third-Party Links

Our website may contain links to third-party websites, airline portals, hotel booking platforms, and payment gateways. These external websites have their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policies of any third-party sites you visit.

11 Children's Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal information from minors without parental consent. For family bookings involving minor travelers, all data is provided and consented to by the parent or legal guardian.

12 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify you via email or by posting a prominent notice on our website. We encourage you to review this policy periodically.

Your continued use of our services after any changes constitutes your acceptance of the updated Privacy Policy.

13 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: